Welcome to Aphrodite Beauty Salon's Return Policy. Our commitment to your satisfaction is at the heart of our services. This policy outlines the procedures and guidelines for returns and exchanges of products purchased through our online shop, all while adhering to the laws of England and Wales. We encourage you to read this policy carefully to understand your rights and responsibilities as a valued customer.
1. Eligibility for Returns
a. Damaged or Defective Items: If you receive a product that is damaged, defective, or not as described, you may be eligible for a return, replacement, or refund. Please notify us within 7 days of receiving the item to initiate the return process.
b. Cancellation Rights: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the products, subject to certain exceptions. This right applies to most items but excludes items that are sealed for health and hygiene reasons if unsealed after delivery.
2. Initiating a Return
a. Contact Us: To initiate a return, please contact our customer support team by email or phone. Provide your order details, including your name, order number, and a brief description of the issue.
b. Return Authorisation: Our team will guide you through the return process and provide you with a Return Authorisation (RA) number, if applicable. This number is essential for processing your return efficiently.
3. Return Conditions
a. Unopened and Unused: Returned items must be in their original, unopened, and unused condition. Products should include all accessories, tags, and packaging.
b. Hygiene Products: For health and safety reasons, we cannot accept returns of certain products that have been opened or used, such as eyelash treatments and permanent makeup products, unless they are damaged or defective.
4. Return Shipping
a. Cost Responsibility: The cost of return shipping for damaged or defective items will be covered by Aphrodite Beauty Salon. For cancelled orders or returns due to a change of mind, the cost of return shipping will be the responsibility of the customer.
b. Shipping Method: We recommend using a tracked shipping method for returns to ensure the safe and timely delivery of the item. Please retain proof of postage.
5. Refunds and Replacements
a. Refund Process: Upon receiving and inspecting the returned item, we will process your refund or replacement. Refunds will be issued to the original payment method within a reasonable timeframe.
b. Replacements: If you choose a replacement for a damaged or defective item, we will dispatch the replacement as soon as possible, subject to product availability.
6. Right to Withhold
a. Inspection: Aphrodite Beauty Salon reserves the right to withhold a refund or replacement until the returned item has been inspected and verified to meet the return conditions outlined in this policy.
7. Legal Compliance
a. Compliance with Local Laws: Our return policy complies with all applicable laws and regulations of England and Wales. We reserve the right to modify our return procedures as required by legal obligations.
b. Liability: Aphrodite Beauty Salon will not be liable for any losses, damages, or disruptions arising from technical issues, cyberattacks, or other events beyond our control that may affect the return and refund process.
We value your trust and patronage at Aphrodite Beauty Salon's online shop and are dedicated to providing you with exceptional service. This Return Policy is designed to protect your rights as a customer while ensuring compliance with the laws of England and Wales. If you have any questions or require further clarification regarding our return procedures, please do not hesitate to contact us. Your satisfaction and peace of mind are our top priorities.
Please note that this Return Policy is subject to change in accordance with updates to English and Welsh laws and regulations.