Welcome to Aphrodite Beauty Salon's Shipping Policy. This policy outlines our shipping and delivery procedures for products purchased through our online shop. We are dedicated to providing you with a seamless shopping experience while ensuring compliance with the laws of England and Wales. Please read this policy carefully before making a purchase, as it contains important information regarding your rights and responsibilities as a customer.
1. Order Processing
a. Order Confirmation: Upon placing your order, you will receive an email confirmation detailing your purchase. Please review this confirmation to ensure accuracy. If you do not receive a confirmation, please contact us promptly.
b. Order Verification: To prevent fraud and protect our customers, orders may be subject to verification. We may request additional information, such as proof of identity or payment, to complete the verification process. Failure to provide the requested information may result in order cancellation.
2. Shipping Rates and Options
a. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the items in your order. These costs will be displayed at checkout before you finalise your purchase.
b. Delivery Options: We offer various delivery options to accommodate your preferences and timeline. These options will be presented during the checkout process.
c. Estimated Delivery Time: While we make every effort to meet estimated delivery times, please be aware that delivery times may vary depending on your location, shipping method, and external factors beyond our control.
3. Shipping and Handling
a. Handling Time: Orders are typically processed and prepared for shipment within 1-2 business days, excluding weekends and holidays. Any delays will be communicated to you promptly.
b. Delivery Partners: We partner with reputable courier services to ensure the safe and timely delivery of your order. Tracking information will be provided to you once your order is shipped.
4. Shipping Restrictions
a. International Shipping: Currently, we only offer shipping within the United Kingdom. We do not ship internationally.
b. PO Boxes: We are unable to deliver to PO boxes. Please provide a valid physical address for delivery.
5. Damaged or Lost Shipments
a. Damaged Items: If you receive a product that is visibly damaged or appears to have been tampered with during shipping, please contact us immediately. We will work to resolve the issue promptly.
b. Lost Shipments: In the rare event that your order is lost during transit, please notify us as soon as possible. We will investigate and take appropriate action to either locate your order or provide a replacement or refund.
6. Right to Cancel
a. Order Cancellation: You have the right to cancel your order within 14 days from the date of receipt, as provided by the Consumer Contracts Regulations 2013. Please refer to our Returns and Refunds Policy for detailed information on the cancellation process.
7. Legal Compliance
a. Compliance with Local Laws: Aphrodite Beauty Salon's shipping practices comply with all applicable laws and regulations of England and Wales. We reserve the right to modify our shipping procedures as required by legal obligations.
b. Liability: Aphrodite Beauty Salon will not be liable for any losses, damages, or disruptions arising from technical issues, cyberattacks, or other events beyond our control that may affect shipping and delivery.
We appreciate your trust in Aphrodite Beauty Salon's online shop and are dedicated to delivering your products safely and efficiently. This Shipping Policy is designed to protect your rights as a customer while ensuring compliance with the laws of England and Wales. If you have any questions or require further clarification regarding our shipping procedures, please do not hesitate to contact us. Your satisfaction and peace of mind are our top priorities.
Please note that this Shipping Policy is subject to change in accordance with updates to English and Welsh laws and regulations.